Privacy Policy

Who we are

Our website address is:

What personal data we collect and why


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Checkout Forms

When you place an order we collect information required to process that order and deliver to your selected, including; first name, last name, full delivery address, and any further order notes required to process your order.

We also collect your payment details via our secure third party payment gateways including Stripe and PayPal.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Sharing your information with other third parties:

We share your information with the following categories of service providers:

  • Third parties providing payment gateways including Stripe and PayPal
  • Third parties who process payments or transactions on our behalf
  • Third parties who provide delivery services such as Australia Post and other courier services where required
  • StarShipit: StarShipit is a delivery automation web solution which we use to send you order status updates and tracking numbers. StarShipit launched in 2011 and is headquartered in Auckland, New Zealand.
  • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google launched the service in November 2005 after acquiring Urchin. Google Analytics is now the most widely used web analytics service on the Internet.
  • Facebook: Facebook is an online social media and social networking service company based in Menlo Park, California. 

How long we retain your data

We will keep your information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes.

Please be advised that we may retain some of your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

For further information on how long your information shall be retained by Oh My Paws, please get in touch with us.

Contact Information

If you would like to exercise Your Rights, register a complaint, or simply want more information about this Privacy Statement or how we use your data, please get in touch with us using the details below.

Any questions regarding our Privacy Policy or Terms of Use can be directed via email to

Or you can get in contact by mail at:

Oh My Paws Pty Ltd

201 / 26-30 Rokeby Street, Collingwood, VIC, 3066, Australia

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