Returns Policy

Treats Swap Guarantee

Our risk free guarantee is so good that you won’t find it with any other treats company.

If your dog simply does not like a pack of treats, we’ll swap them to another treat of an equal value.

Please note: We will pass on the redelivery flat rate fee of $5 Australia wide. However, this can be avoided if your treats are combined with another order of at least $39.95.

Here are a few treats swaps we’ve offered in the past, so we’re totally serious about it.

Treats Swap Guarantee - Bonnie
Treats Swap Guarantee - Susan
Treats Swap Guarantee - GLM

If Incorrect Treats Were Sent

In the rare event you receive the wrong treats, please contact us on

To assist with your order as quickly as possible, we request your provide the following details; Order Number, First Name and Surname, Full Delivery Address.

We will review what was ordered, what was delivered, and ensure you and your dog get the right treats ASAP.

If there are quality issues

If your products are faulty with mould, insects, or any other issues please send all details along with photos to us at

We will review and ensure you receive a replacement or refund. Where refunds are issued you will be fully reimbursed for all costs including shipping costs, payment fees, and taxes.

Returns Address

All returns are to be addressed to:

Oh My Paws Pty Ltd
2b Heath Street, Pascoe Vale
Victoria, Australia, 3044

save 10% on all treats NOW!

for first orders + exclusive specials