Shipping and Delivery
Where is My Order?
We’re sure your dog can’t wait to get chomping on these natural treats!
Once your order has been dispatched we’ll email you a link to a tracking number. You can then use that number to track your order on the AusPost website.
You will receive a follow up email when your order has been received.
Where Do You Ship From?
Oh My Paws packs and sends orders out from our warehouse in Melbourne, Australia.
You can feel great knowing that your order has come from Oh My Paws central straight to your house. That’s as fresh and as quick as it gets.
How Much Does Shipping Cost?
Delivery anywhere in Australia costs just $8 with Standard Australia Post, if in a hurry you can choose Express Post for $14. Orders over $60 have free shipping!
I've Entered the Wrong Delivery Address!
Please ensure your delivery address at checkout is correct.
PayPal has been known to overwrite your delivery address with a pre-saved version of your delivery address in their system. Check this before pressing the confirm button too.
Once your order has been paid, we will issue an order confirmation email. Please scroll down to the bottom and double check your address is correct there.
If the incorrect address has been provided, email us ASAP with a correction to shopohmypaws@gmail.com
Orders sent to the wrong address will incur a $7 redelivery fee.
How Long Will It Take To Recieve My Order?
We aim to dispatch orders within 2 business days. Typical delivery times after dispatch are:
COVID restrictions at AusPost sorting centres, are currenlty adding approx +1 week delays to deliveries after dispatch.
VIC, NSW, ACT: 2-3 business days
TAS, SA: 3-4 business days
QLD: 4-5 business days
WA, NT: 6-7 business days
During sale events, promotions or public holidays, there may be a delay on your order being shipped out. We appreciate your patience with us during that time!
Do I Need To Recieve My Order In Person?
No, you do not need to recieve your order in person. Any delivery requirements you have for your parcel should be made as a note at checkout (i.e. leave by the door in a safe location if not at home).
Does Oh My Paws Deliver Overseas?
We do offer international shipping to select locations. Please contact us to inquire further.
International shipping times can vary quite significantly. As a general rule, please allow about 5-6 weeks shipping time for international orders.
Import duties also vary internationally and are payable by you on arrival of treats.
